10 years
Free Freight and a Complimentary Cievaro Care Kit with Qualifying Orders
Limited Product Warranty
Clear coverage. Responsible care.
Warranty support begins with the original purchase, the applicable manufacturer terms, and a clear understanding of the product, condition, and care history.
How warranty coverage works
Cievaro helps connect the claim to the correct coverage.
Cievaro furniture is supported by the applicable manufacturer’s limited warranty. Coverage depends on the product, its commercial or residential use, the original purchase, the reported condition, and compliance with the manufacturer’s care requirements.
Cievaro can help organize the information and communicate the claim. Warranty eligibility, inspection requirements, remedy, repair, replacement, labor, freight, and related costs remain subject to the governing manufacturer terms.
Current coverage summary
Coverage varies by component and use.
This summary reflects the manufacturer’s published factory warranty. Product-specific written warranties may provide different terms and will control for that product.
20 years
Residential frames
Limited coverage for the original buyer against defects in frame materials and craftsmanship.3 years
Powder-coated finish
Limited coverage against peeling or blistering only. Normal wear, scratches, abrasions, fading, and other color changes are not included.1 year commercial · 3 years residential
Sling fabric
Limited coverage for ripping or tearing of the sling fabric and workmanship during the applicable period.2 years
Vinyl straps
Limited coverage against breakage only during the applicable period.1 year
Accessories
Limited defect coverage for items such as tabletops, glides, hardware, umbrella bases, cushions, umbrellas, and furniture cleaner, subject to the original manufacturer’s warranty.Refinishing
Refinish work has separate limitations.
Manufacturer-performed refinish work is warranted for one year on that work only. The published warranty does not cover rust reoccurring after refinishing.
Any refinishing, repair, or alteration should be reviewed before work begins. Unauthorized work may affect warranty eligibility.
Important limitations
Warranty protection requires proper use and maintenance.
The manufacturer’s limited warranty may become void or may not apply when damage or failure results from excluded conditions.
Damage caused by acts of nature or severe weather
Contact with harsh chemicals, solvents, or improper cleaning solutions
Abuse, misuse, impact, or use outside the product’s intended purpose
Unauthorized repairs, alterations, or replacement components
Contact with sulfur water, self-tanning products, suntan lotions, or oils
Normal wear and tear
Scratches, abrasions, finish damage, fading, or color changes
Failure to provide reasonable and necessary care or maintenance
Freight or delivery damage not reported through the applicable delivery process
Conditions or uses excluded by a product-specific manufacturer warranty
Protecting warranty eligibility
Routine care is part of responsible ownership.
Regularly remove dirt, salt, chlorides, spills, sunscreen, oils, and environmental residue using the care method appropriate for the specific material. Rinse thoroughly and allow furniture and fabrics to dry properly.
Do not use harsh chemicals, solvents, gasoline, alcohol, ammonia-based products, abrasive cleaners, scouring agents, or other industrial-strength cleaners unless the applicable product-care instructions specifically permit them.
Cievaro care kits and proprietary cleaner are available for purchase and are customized to the specific furniture and project needs.
Review Customer Care ↗Environmental care
Exposure changes the maintenance schedule.
Coastal salt, indoor-pool chlorides, high-use hospitality settings, sunscreen, humidity, standing moisture, freezing conditions, and severe weather may require more frequent cleaning, inspection, storage, or protective action.
Umbrellas should be closed and secured or removed when not in use and should never be used during windy conditions.
Requesting warranty review
Provide enough information to evaluate the condition.
Submitting information does not establish warranty eligibility. It allows Cievaro and the manufacturer to determine the appropriate review and next step.
Original purchaser’s name and contact information
Original order or invoice information
Property name and installation location
Product or collection name, if known
Approximate purchase and delivery date
Clear photographs of the complete item
Close photographs of the reported condition
A concise description of when and how the issue appeared
Relevant care, maintenance, and environmental information
Quantity of items affected
Begin a warranty inquiry
Send the order details and photographs to Cievaro.
Describe the affected furniture, the condition, the installation setting, and the care provided. We will help identify the most appropriate next step.
info@cievaro.com