1. Order of controlling documents
A written proposal, order acknowledgment, invoice, manufacturer warranty, program approval, or signed agreement may add to or replace these terms. If documents conflict, the most specific later-signed document controls for that transaction.
2. Proposals and orders
Proposals are estimates or offers subject to stated expiration dates, product availability, final quantities, freight, taxes, site conditions, and written acceptance. An order is not binding until accepted by Cievaro and any required deposit or payment is received.
3. Pricing, deposit, and final payment
Deposit requirements vary by project and will be stated in the applicable proposal or invoice. Unless a signed writing states otherwise, the required deposit is payable within 7 business days after the invoice date. The remaining balance is due within 7 calendar days after Cievaro gives notice that the products are complete and ready for shipment, delivery, or pickup.
Cievaro accepts major credit cards, business checks, and cashier's checks. Cievaro does not accept cash, money orders, cryptocurrency, or other payment methods unless expressly approved in writing.
4. Product characteristics
Outdoor products may show natural or manufacturing variation in grain, color, texture, weave, finish, dimensions, and weathering. Digital images and samples are representative and may not reproduce exact appearance.
5. Customer responsibilities and safe use
The customer must provide accurate measurements, quantities, access information, site restrictions, delivery contacts, approvals, and other requested project facts. Unless expressly included, site preparation, permits, structural review, electrical work, anchoring review, storage, removal, and installation are the customer's responsibility.
The customer is responsible for following all product instructions, warnings, intended-use limitations, placement requirements, anchoring guidance, and stated weight or occupancy limits. To the maximum extent permitted by law, the customer assumes responsibility for injury, loss, or damage arising from misuse, overloading, standing or climbing on furniture, improper placement, unauthorized modification, failure to secure furniture during severe weather, or use contrary to product instructions.
6. Delivery and inspection
Delivery timing is an estimate unless expressly guaranteed in writing. The customer must provide safe, legal access and inspect shipments promptly. Visible shortage or damage must be documented at delivery when possible; concealed issues must be reported within the period stated in the order or carrier documents.
7. Changes, cancellations, refunds, and chargebacks
The customer may cancel an order within 3 calendar days after placing it and receive a full refund of amounts paid. After that period, an approved cancellation is subject to a restocking charge equal to 35% of the full order price. Except for the foregoing cancellation right or as expressly required by law, orders are nonrefundable, including custom, special-order, made-to-order, installed, used, clearance, and final-sale products.
Customers must contact Cievaro and allow a reasonable opportunity to address any billing or performance concern before initiating a payment dispute. Cievaro will contest unauthorized, inaccurate, or bad-faith chargebacks and may report suspected fraudulent activity to the payment processor, financial institution, or appropriate authorities.
8. Buy-back program
Buy-back evaluation does not guarantee acceptance or value. Eligibility, valuation, logistics, and application of an approved amount must be confirmed in writing. Approved value is generally incorporated into replacement purchase pricing and is not a cash offer unless expressly stated.
9. Warranty and care
Product warranties vary and are described on the Warranty page and in manufacturer or order documents. Care packages and guidance do not create or extend a warranty. Failure to follow product instructions may affect coverage.
10. Limitation and force majeure
To the maximum extent permitted by law, Cievaro is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Cievaro is not responsible for delay or failure caused by events beyond reasonable control, including supplier disruption, carrier delay, weather, labor action, governmental action, or material shortage.
11. Claims, disputes, and governing law
Before commencing formal proceedings, a party must provide written notice describing the dispute and allow 30 days for good-faith resolution, unless emergency relief or applicable law requires otherwise. Unless controlling documents require another process, Florida law governs without regard to conflicts principles. Subject to mandatory consumer law, exclusive venue lies in the state or federal courts serving Manatee County, Florida, and each party consents to personal jurisdiction there.
12. Indemnification
To the extent permitted by law, the customer will defend, indemnify, and hold harmless Cievaro and its affiliates, owners, personnel, and service providers from third-party claims, losses, and reasonable costs arising from the customer's misuse, unsafe placement, unauthorized modification, violation of product instructions, breach of these terms, or infringement of another person's rights. This obligation does not apply to the extent a claim is caused by Cievaro's negligence or other liability that cannot lawfully be excluded.
13. General terms
No waiver is effective unless in writing, and a delay in enforcement is not a waiver. If any provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue in effect. The customer may not assign an order without Cievaro's written consent. Electronic records and signatures may be used. Headings are for convenience only. These terms and the controlling transaction documents constitute the parties' agreement concerning their subject matter.