Agreement and order documents
Project-specific written terms come first.
These Terms apply to services and transactions with Cievaro. A signed or approved proposal, invoice, order acknowledgment, selection approval, delivery agreement, service agreement, or other written project document may contain additional or different terms.
If a project-specific document conflicts with these general Terms, the project-specific document controls for that project. The Cievaro Privacy Policy and Terms of Use continue to govern privacy and website use.
If you act for a company, property, association, institution, or other organization, you represent that you have authority to approve the project, selections, payments, and obligations on its behalf.
Consultation and project guidance
Recommendations depend on the information available.
Cievaro may provide furniture, material, finish, layout, care, and project guidance based on photographs, plans, measurements, site information, intended use, environmental conditions, budget direction, and other details supplied by the client.
Recommendations are only as reliable as the information provided. Unless expressly included in a signed written scope, Cievaro does not provide architectural, engineering, surveying, permitting, code-certification, accessibility-certification, construction, electrical, plumbing, anchoring, or other licensed professional services.
A complimentary consultation does not obligate Cievaro to produce unlimited revisions, renderings, drawings, specifications, or project documents. Any expanded design or planning scope will be confirmed separately.
Quotes and pricing
Pricing is time-sensitive and project-specific.
Unless a quote states a different validity period, a Cievaro quote is valid for seven calendar days from its issue date. Pricing, freight, delivery, materials, availability, taxes, surcharges, and other costs may change before an order is accepted and the required deposit is received.
If a price, quantity, specification, calculation, or description contains an obvious error, Cievaro may correct it before order acceptance. If a material or supplier cost changes before acceptance, Cievaro will communicate the revised amount before proceeding.
Quoted pricing applies only to the stated scope. Changes to quantities, configurations, finishes, fabrics, delivery location, access, schedule, or services may require revised pricing.
Selections and approval
Written approval releases the project toward production.
The client is responsible for reviewing product names, quantities, dimensions, configurations, frame finishes, sling or cushion fabrics, tabletop selections, umbrella details, delivery information, and other written specifications before approval.
Digital images and swatches are representational. Cievaro recommends reviewing current physical materials when color, texture, pattern, or finish matching is important. Approval based only on a screen display is made with an understanding that actual appearance may vary.
Cievaro may rely on written approvals and instructions from the client’s designated contact. The client is responsible for resolving its internal design, ownership, board, procurement, or other approval requirements before authorizing the order.
Deposits and payment
Payment milestones are stated in the project documents.
The required deposit is identified in the applicable proposal or invoice and must be received before the order is released for procurement or production. Deposit requirements may vary based on the project scope, product mix, included services, and production commitments.
Unless a project document states otherwise, the remaining balance is due within seven calendar days after notice that production is complete. Furniture will not be released, shipped, scheduled for delivery, or delivered until the balance and all applicable delivery, freight, storage, tax, and other charges are paid in full.
10% paid-in-full discountA customer who pays the full order amount at the time of ordering receives a 10% discount. The discounted amount will be calculated and reflected in the approved proposal or invoice before payment.
Cievaro does not provide net-payment terms unless expressly approved in a signed writing. The client is responsible for bank, card, wire, financing, or other payment charges associated with its chosen payment method.
Cancellation and refunds
Refund eligibility depends on when the cancellation is received.
A full refund is available when Cievaro receives a written cancellation request within 72 hours after the order is placed.
When Cievaro receives a written cancellation request more than 72 hours after the order is placed but within the first 14 calendar days, the cancellation is subject to a 45% restocking fee. The remaining 55% of amounts paid will be refunded.
After the first 14 calendar days, the order is noncancelable and all amounts paid are nonrefundable.
A requested product or specification change after approval may be declined or may require revised pricing, additional deposits, replacement materials, and additional production time. Cievaro is not responsible for costs caused by changes requested after release.
Replacement cushions, slings, straps, glides, hardware, or other service parts may be available as separate purchases, subject to current compatibility, material availability, pricing, and production requirements.
Production and lead times
Production schedules are estimates, not guarantees.
Any production or delivery timeline is an estimate based on information available when it is provided. Timing may change because of material availability, production volume, custom selections, supplier delays, freight conditions, weather, access, payment timing, changes, or events beyond reasonable control.
Cievaro will communicate material timing changes when reasonably available, but is not responsible for losses, penalties, lost revenue, construction impacts, or other costs caused by an estimated date changing.
Product and material variation
Natural and production variation is expected.
Dimensions and weights may be nominal. Powder-coated finishes, fabrics, slings, cushions, faux wood, woven materials, tabletops, and other components may show reasonable variation in color, texture, pattern placement, sheen, surface character, or production lot.
Outdoor furniture may also weather or change appearance based on sunlight, salt, chlorides, humidity, temperature, chemicals, sunscreen, oils, use, care, and other environmental conditions. Normal variation, weathering, and wear are not product defects.
Delivery, freight, and inspection
Delivery scope and site readiness must be confirmed.
Delivery and freight arrangements must be confirmed before final payment. The applicable project document will identify the agreed delivery scope, location, charges, and any included placement, assembly, installation, or removal services. No service is included unless stated in writing.
The client must provide accurate access information and ensure that roads, gates, loading areas, elevators, corridors, doorways, staging areas, and final furniture locations are safe, available, and suitable for the scheduled service.
The client or an authorized representative must inspect the shipment at delivery. Visible shortage or damage should be photographed and noted on the delivery receipt before acceptance. Packaging should be retained when a freight claim may be required. Concealed damage must be reported to Cievaro promptly after discovery with photographs and supporting details.
Redelivery, waiting time, special equipment, restricted access, failed delivery, additional labor, or services caused by inaccurate information or an unready site may result in additional charges.
Storage after completion
Completed furniture must move promptly.
Unless a project document states otherwise, completed furniture may be held for up to seven calendar days after the completion notice. If the order cannot be released, shipped, or delivered after that period because of unpaid balances, missing freight arrangements, client delay, or an unavailable site, storage may be charged at one hundred dollars per day regardless of order size.
Storage does not guarantee climate-controlled or indoor conditions unless expressly agreed in writing. Cievaro may require payment of all accrued storage charges before release.
Warranty and customer care
Warranty review and ongoing care are different services.
Applicable limited warranty coverage is summarized on Cievaro’s Warranty page and may also appear in product or order documentation. A warranty inquiry requires review and does not guarantee repair, replacement, refund, credit, freight reimbursement, or another particular remedy.
Routine cleaning, maintenance, replacement components, refinishing, care kits, proprietary cleaner, inspections, and other support may be available for purchase but are not automatically included as warranty services.
Review the Cievaro Warranty ↗Programs and qualifying-order benefits
Benefits apply only when confirmed in writing.
The Buy-Back Program, free freight with qualifying orders, Cievaro Care Kit, partnership benefits, dealer terms, label programs, maintenance offerings, and other promotions or programs are subject to eligibility, availability, scope, timing, and written confirmation.
No website statement alone guarantees acceptance into a program or entitlement to a particular benefit, credit, furniture selection, delivery area, care-kit quantity, or service. Project documents will identify any benefit included with the specific order.
Customer responsibilities
The client controls the property and final approvals.
- Provide accurate project, site, measurement, access, quantity, use, and environmental information
- Review and approve all selections, specifications, quantities, addresses, and written documents
- Obtain owner, board, association, procurement, permitting, code, accessibility, engineering, and other required approvals
- Confirm that selected furniture and placement are suitable for the intended users and setting
- Prepare safe and adequate access, staging, delivery, placement, and storage areas
- Pay deposits, balances, taxes, delivery, storage, and other agreed charges when due
- Inspect furniture promptly and report delivery or warranty concerns with supporting information
- Follow current product-care, safety, storage, anchoring, umbrella, and maintenance instructions
Delays beyond reasonable control
Some events cannot be prevented or scheduled around.
Cievaro is not responsible for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, fire, flood, epidemic, labor disruption, transportation interruption, port congestion, material shortage, utility or communications failure, cyber incident, government action, supplier failure, or similar event.
When practical, Cievaro may adjust the schedule, substitute an approved equivalent, separate phases, or propose another reasonable path. No substitution will be made without the required client approval.
Limitation of liability
Project liability is limited where law permits.
To the fullest extent permitted by law, Cievaro will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or for lost revenue, lost profits, loss of use, business interruption, construction delay, or loss of goodwill arising from a project, order, product, service, delay, or these Terms.
Except for liability that cannot legally be limited, Cievaro’s aggregate liability arising from a specific order or service will not exceed the amount actually paid to Cievaro for the specific product or service giving rise to the claim.
Governing law
Florida law governs the service relationship.
Except where applicable law requires otherwise, these Terms and the relationship they govern are interpreted under Florida law, without regard to conflict-of-law principles. Any action must be brought in a state or federal court with jurisdiction in or serving Manatee County, Florida, unless a signed project document provides a different agreed process.
General terms
How the service agreement operates.
If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue. A delay in enforcement is not a waiver. The client may not assign an order or these Terms without Cievaro’s written consent. Cievaro may use qualified suppliers, carriers, contractors, and service providers to perform portions of the work.
Changes to a binding project commitment must be in writing. These Terms may be updated for future transactions, but an update does not alter a previously accepted order unless the parties agree in writing.
Contact Cievaro
Questions about a proposal, order, or service.
Include the project, property, proposal, invoice, or order information relevant to your question so Cievaro can connect the message to the correct relationship.
info@cievaro.com