Privacy Policy

1. Scope and responsible business

This policy applies to information processed by Cievaro Outdoor Living and American Outdoor & Patio Furnishings Group through the website and related business communications. It does not govern third-party websites or services operating under their own privacy notices.

2. Information we collect

We may collect identifiers and contact details; company, property, and project information; product interests; measurements and photographs; delivery and service details; transaction, payment-status, warranty, and buy-back records; communications and preferences; and any other information you choose to provide. Please do not submit payment-card numbers, government identifiers, health information, or other sensitive data through general inquiry forms.

3. Project communications

When you contact Cievaro by telephone, email, or another published channel, we may process the information you voluntarily provide to respond, evaluate your request, prepare a consultation or proposal, maintain business records, and protect legal rights. Please do not send sensitive personal information that Cievaro has not specifically requested.

4. Information collected automatically

Hosting, security, and delivery systems may process IP address, browser and device characteristics, requested pages, referring information, timestamps, approximate location derived from IP, diagnostic events, and security signals. We may use essential storage or cookies required for site operation. Material analytics or advertising changes will be addressed through an updated notice and any consent mechanism required by law.

5. Purposes and legal grounds

We use information to respond to inquiries; create proposals; process, fulfill, and support orders; coordinate design, delivery, maintenance, warranty, and buy-back activity; manage partnerships; authenticate requests; maintain records; secure and improve operations; prevent fraud; enforce agreements; comply with law; and protect customers, Cievaro, and others. Depending on the context, processing is based on your request or consent, performance of a transaction, legal obligations, or legitimate business interests.

6. Disclosure

We may disclose information to manufacturers, material and product suppliers, carriers, payment processors, installers, technology and form-delivery providers, customer-care personnel, professional advisers, insurers, transaction counterparties, and government authorities when reasonably necessary for the stated purposes or required by law. We do not sell personal information for money and do not knowingly share it for cross-context behavioral advertising.

7. Retention and security

We retain information only as reasonably necessary for the purpose collected and for transaction, warranty, accounting, security, legal, and dispute-resolution needs. We use administrative, technical, and physical safeguards appropriate to the nature of the information. No transmission or storage system can be guaranteed completely secure.

8. Your privacy choices

Subject to applicable law, you may request access, correction, deletion, or a copy of personal information; object to or restrict certain processing; withdraw consent; and opt out of nonessential marketing. We may verify identity and may retain or decline a request where permitted for legal, security, warranty, accounting, fraud-prevention, or transaction purposes. We will not unlawfully discriminate for exercising privacy rights.

9. Children, transfers, and external services

The website is intended for adults and business users and is not directed to children under 13. Information may be processed in the United States and other jurisdictions where service providers operate, subject to applicable safeguards. Linked and third-party services maintain their own practices.

10. Contact and changes