Information we collect
Information you provide directly.
Cievaro may collect information you choose to provide when you email, call, request information, plan a project, place or discuss an order, seek design guidance, explore a partnership, request customer care, or submit a warranty inquiry.
- Name, email address, telephone number, and preferred contact details
- Company, property, organization, role, and business information
- Project location, property type, measurements, quantities, budget direction, timing, and intended use
- Photographs, plans, drawings, finish preferences, and other project materials
- Product, order, delivery, care, service, warranty, and payment-related information
- Partnership, dealer, private-label, or white-label inquiry information
- Any other information included in your communications with Cievaro
Information collected automatically.
When you use the website, Cievaro and its website providers may automatically receive limited technical information such as an IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, access dates and times, and website diagnostic or security information.
How we use information
Information supports the relationship and the project.
- Respond to inquiries and communicate with you
- Understand, plan, quote, coordinate, and support a project or order
- Provide product, material, finish, design, care, delivery, and warranty guidance
- Evaluate partnership, dealer, Buy-Back, and label-program opportunities
- Process transactions and maintain appropriate business records
- Operate, maintain, protect, troubleshoot, and improve the website
- Prevent fraud, misuse, security incidents, or unlawful activity
- Comply with legal obligations and protect Cievaro’s rights and interests
- Send business communications you requested or that relate to an existing relationship
How information is disclosed
Information is shared only for legitimate business purposes.
Cievaro may disclose relevant personal information to service providers and professional advisors that support website hosting, communications, project planning, payment processing, accounting, delivery coordination, data security, legal services, and other business operations.
Information may also be provided to manufacturers, fabricators, suppliers, freight providers, installers, care providers, or other project participants when reasonably necessary to quote, produce, deliver, service, or support the requested furniture or project.
Cievaro may disclose information when required by law, legal process, or a valid government request; to protect rights, safety, property, or security; to investigate fraud or misuse; or as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
No sale of personal informationCievaro does not sell personal information for money and does not currently share personal information for cross-context behavioral advertising.
Cookies and website technologies
Limited technologies may support website operation.
The website and its providers may use cookies, local storage, pixels, logs, or similar technologies to operate the site, maintain security, remember preferences, understand performance, and identify technical problems.
Most browsers allow you to remove or block cookies. Restricting necessary technologies may affect website functionality. If optional analytics or similar technologies are introduced, this policy may be updated to explain the applicable choices.
Data retention
Information is kept only as long as reasonably necessary.
Retention periods depend on the nature of the information and why it was collected. Cievaro may retain information while responding to an inquiry, maintaining a business relationship, completing or supporting a project, honoring recordkeeping needs, resolving disputes, enforcing agreements, or satisfying legal, tax, accounting, insurance, and warranty obligations.
When information is no longer reasonably required, Cievaro may delete, de-identify, or securely retain it as permitted by law.
Security
Reasonable safeguards support the information we maintain.
Cievaro uses administrative, technical, and organizational measures intended to protect personal information from unauthorized access, use, alteration, or disclosure. No website, email, transmission, or storage method can be guaranteed completely secure.
Do not send highly sensitive information through ordinary email unless Cievaro has specifically requested it and provided an appropriate method.
Your privacy choices
You may ask about the information associated with you.
Depending on where you reside and the law that applies, you may have rights to request access, correction, deletion, or a copy of certain personal information; to object to or limit certain processing; or to appeal a decision concerning a privacy request.
Cievaro may need to verify your identity and request before responding. Some information may be retained or excluded from a request when permitted or required by law, including information needed for transactions, warranties, security, legal compliance, or the establishment and defense of legal claims.
You may opt out of nonessential promotional email by using the unsubscribe method provided in the message or by contacting Cievaro. Transactional, project, customer-care, and other relationship communications may continue when appropriate.
Children’s privacy
The website is intended for adults and business users.
Cievaro’s website and services are not directed to children under 13, and Cievaro does not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact Cievaro so the matter can be reviewed.
External services and links
Third parties maintain their own privacy practices.
The website may link to third-party websites, documents, platforms, payment services, or other resources. Cievaro does not control how those parties collect, use, secure, or disclose information. Review the applicable third-party privacy notice before providing information directly to that party.
Policy updates
This policy may change as Cievaro evolves.
Cievaro may update this Privacy Policy to reflect changes in the website, business practices, technology, or legal requirements. The updated effective date will appear at the top of the policy. Material changes may also be communicated through another reasonable method when appropriate.
Contact Cievaro
Privacy questions and requests.
To ask a privacy question or submit a privacy request, describe the request and the information or interaction involved. Do not include unnecessary sensitive information in the initial message.
info@cievaro.com