Routine Care Guidance
Clear recommendations for cleaning frames, sling, cushion fabrics, faux wood, woven materials, tabletops, and shade components according to the furniture and setting.
Free Freight and a Complimentary Cievaro Care Kit with Qualifying Orders
Cievaro Customer Care
Support should continue long after delivery.
Practical care guidance, product support, warranty assistance, and long-term planning designed to help protect the furniture and the outdoor environment around it.
Contact Customer CareOwnership with support
Outdoor furniture performs better when care is part of the plan.
Climate, exposure, frequency of use, surrounding landscaping, cleaning practices, and seasonal conditions all influence how outdoor furniture ages.
Cievaro helps clients understand the care appropriate to their materials and provides a direct point of contact when questions, service needs, or future furniture decisions arise.
Care throughout ownership
One relationship for the practical questions that follow.
Parts & Finish Support
Help identifying applicable glides, hardware, touch-up materials, and other service items when replacement components are available for the furniture.
Warranty Guidance
Support documenting the concern, gathering the information required for review, and understanding the next step under the applicable written warranty.
Future Planning
Guidance for additions, replacement pieces, changing property needs, and qualified buy-back opportunities as the outdoor environment evolves.
Professional weekly service
Cievaro Seasonal Furniture Care Program
Protect the appearance, performance, and longevity of your outdoor-furniture investment with professional weekly care during your property’s active season.
Cievaro offers four levels of cleaning, inspection, onsite maintenance, and storm or seasonal furniture management. Each tier builds upon the one before it, allowing property owners and managers to select the level of support that best fits their furniture inventory, operating season, property layout, and maintenance needs.
Services included in higher tiers may also be purchased individually as add-ons by customers enrolled in lower tiers.
Service schedule & eligibility
Care aligned with the way your property operates.
- Service is performed weekly during the property’s active outdoor-furniture season.
- Service and billing pause when furniture is winterized, seasonally stored, the amenity area closes, onsite water is unavailable, or weather prevents safe and effective service.
- Properties that winterize their furniture or seasonally close their outdoor areas are eligible for seasonal service agreements only.
- Seasonal customers may receive 10% off when the full contracted active-service season is paid in advance.
- Annual subscriptions are available only to properties where the outdoor furniture remains in active use and serviceable throughout the year.
- Year-round customers may receive 10% off when the full 12-month term is paid in advance.
- Properties with unusually large furniture inventories or complex service conditions require a customized service plan.
Tier 1
Weekly Essential Clean
Routine weekly care designed to keep commercial outdoor furniture clean, presentable, and ready for use throughout the property’s active season.
- One routine visit per active-season week
- Removal of loose dirt, pollen, leaves, sand, salt, and ordinary surface debris
- Weekly washing with Cievaro Gentle Foaming Furniture Wash
- Cleaning of approved furniture frames and surfaces
- Cleaning of sling, vinyl, faux wood, tabletops, arms, legs, and accessible undersides
- Light agitation with soft brushes or microfiber tools
- Clean-water rinse
- Deep cleaning when needed
- Stain treatment
- Mold or mildew restoration
- Furniture returned to its proper arrangement after cleaning
- Reporting of visible damage or unusual wear
Tier 2
Clean, Inspect & Protect
A preventive-care plan that combines weekly cleaning with routine inspections and minor onsite maintenance.
Everything in Tier 1, plus:
Contact Us for More Information- Frame inspection
- Glide and foot-cap replacement labor
- Hardware replacement labor
- Minor touch-up paint
- Tightening of accessible loose hardware
- Minor furniture leveling and alignment
- Identification and documentation of developing maintenance concerns
- Quarterly condition reports
Replacement parts and materials may be billed separately unless specifically included in a written service allowance.
Tier 3
Full Onsite Maintenance
A comprehensive onsite maintenance plan for properties that want Cievaro to handle routine preservation, repair coordination, and seasonal furniture movement on the property.
Everything in Tiers 1 and 2, plus:
Contact Us for More Information- Reslinging labor in most cases
- Restrapping labor in most cases
- Upper-surface umbrella-base touch-up
- Umbrella repair in most cases
- Umbrella-mechanism repair in most cases
- Moving furniture into onsite storage
- Returning furniture from onsite storage
- Seasonal onsite-storage coordination
- Hurricane onsite-storage coordination
- Storm preparation
- Post-storm inspection
Tier 3 furniture relocation is limited to moving furniture into or out of storage located on the same property. It does not include off-property hauling, transportation, or storage.
Replacement slings, straps, umbrella components, paint, hardware, storage materials, and other parts may be billed separately. Large-volume reslinging or restrapping projects may require a separate labor quote.
Tier 4
Complete Storm & Seasonal Management
A premium furniture-management service for properties requiring full storm preparation, off-property storage coordination, return delivery coordination, and complete furniture reset.
Everything in Tiers 1 through 3, plus:
Contact Us for More Information- Full storm and seasonal furniture-removal planning
- Furniture inventory before removal
- Photographic documentation
- Labeling or grouping furniture by property location
- Coordination of removal from the property
- Coordination of transportation to approved off-property storage
- Coordination of storage arrangements
- Coordination of return delivery
- Furniture placement and complete setup after return
- Post-return condition inspection
- Priority storm-response scheduling
- Ongoing communication with property management throughout the process
Tier 4 covers Cievaro’s planning, management, coordination, documentation, and onsite service labor.
Quoted separately
- Off-property storage space
- Transportation and trucks
- Fuel and tolls
- Regional travel
- Third-party loading and unloading labor
- Insurance
- Pallets, racks, wrapping, covers, and storage materials
- Special-access equipment
- Emergency or last-minute storm mobilization
- Extended storage periods
Care Plan Enhancements
Customize Your Care Plan
Higher-tier services may be added individually to a lower-tier care plan, allowing each property to receive the support it needs without changing its complete service level.
Cleaning & Restoration
Deep cleaning, stain treatment, and mold or mildew restoration.
Preventive Maintenance
Frame inspections, glide and foot-cap replacement, hardware replacement, and minor touch-up paint.
Furniture & Umbrella Repair
Reslinging, restrapping, umbrella repair, and umbrella-mechanism repair.
Seasonal & Storm Support
Onsite furniture relocation, seasonal or hurricane storage coordination, storm preparation, post-storm inspection, and Tier 4 off-property storage coordination.
Program boundaries
Exclusions & separately priced services
- Parts, replacement slings, straps, glides, hardware, umbrella components, paint materials, cushions, storage materials, transportation, and unusual repair materials may be billed separately.
- Cushion replacement may be offered as a separately priced add-on.
- The program does not include weld repair.
- The program does not include powder-coat refinishing.
- The program does not include general furniture refinishing.
- The program does not include umbrella-base repair or umbrella-base replacement.
Furniture replacement is handled through the Cievaro Buy-Back/Refresh Program.
A plan shaped around your property
Let’s Build the Right Care Plan for Your Property
Every property has different furniture quantities, service areas, seasonal needs, access conditions, and maintenance priorities. Contact Cievaro to discuss your property and learn which care level may be the best fit.
Contact Us for More InformationIncluded with qualifying orders
The Cievaro Care Kit
A practical set of materials selected to help clients begin caring for their new furniture properly.
Care Kit contents are tailored to the qualifying order and may include Cievaro’s proprietary cleaner, appropriate touch-up material, applicable replacement hardware or glides, and cleaning cloths. Customized Care Kits are also available for purchase, with each kit prepared around the client’s specific furniture, materials, and care needs. Cievaro’s proprietary cleaner is available for purchase separately. Exact contents and quantities are confirmed with the order.
Care by material
The same cleaning method does not belong on every surface.
Always follow the written guidance supplied for the specific product and material. When uncertain, contact Cievaro before applying a cleaner, protectant, abrasive tool, or pressure-washing method.
Frames & finishesRoutine removal of dirt, salts, and environmental residue with material-appropriate cleaning.
Sling & woven materialsGentle cleaning that reaches the weave without stretching, abrading, or damaging the surface.
Cushions & fabricsPrompt attention to spills, appropriate drying, and care based on the specific outdoor textile.
Faux wood & tabletopsSurface care that respects the finish, construction, edge details, and manufacturer guidance.
When you contact Customer Care
A few details help us respond more effectively.
Original order information, if available
Product or collection name
Clear overall and close-up photographs
Description of the concern or part needed
Property location and installation setting
When the issue was first noticed
Additional support
Care, coverage, and the next furniture cycle remain connected.
We are here after delivery
Tell us how we can help care for your Cievaro furniture.
Share the order details, product information, photographs, and the question or concern. Cievaro will help establish the appropriate next step.