Customer care

Support that stays after delivery.

Practical guidance, project-scaled care essentials, common replacement support, and a clearer path to the next refresh.

Ownership matters

Outdoor furniture works hard. Care should be planned, not improvised.

Cievaro's care approach helps owners and property teams begin with the right routine, product-aware guidance, and practical common-use supplies when included with the order.

Cievaro proprietary cleaner

Cievaro Outdoor Furniture Cleaning Solution is formulated specifically for the routine care of qualifying outdoor furnishings. Used as directed, it helps remove everyday buildup while supporting the long-term appearance and condition of frames, vinyl, and other approved surfaces.

Nationwide maintenance & upkeep

Our dedicated nationwide care team provides optional scheduled cleaning and upkeep for Cievaro furnishings across the United States. Service scope, frequency, property access, and pricing are tailored to each location and confirmed before service begins.

Project-scaled care package

Qualifying orders receive a complimentary care package, sized according to the order, product mix, and anticipated maintenance needs. Additional care packages are available for purchase with any order, including purchases that do not qualify for a complimentary package.

Common wear items

Qualifying orders may include complimentary replacement glides and commonly used hardware within the project care package. Additional quantities and individual wear items are available for purchase as needed.

Parts guidance

A dedicated Cievaro care team member can help identify the appropriate component, confirm available replacement options, and guide you to the applicable parts, service, or warranty pathway.

Refresh support

Replacement planning and buy-back evaluation when the space is ready to change.

The first-year goal

Give qualifying commercial orders practical common-use support from the start.

The goal is to plan commonly needed care items for approximately the first year based on the selected products and project conditions. Contents, quantities, availability, and suitability are confirmed with the order and are not a substitute for manufacturer instructions or warranty terms.

Looking for coverage details?

Review warranty information

Start with the right conversation

Plan care alongside the purchase.

Tell Cievaro about the property, environment, maintenance realities, and the support your team needs.

Plan your project